Terms of Service

Last Updated: January 2025

Welcome to Isle of Rose Candle Co. By accessing our website or purchasing our products, you agree to the following Terms of Service.

1. Use of Our Website

You must be of legal age in your region to use our site. You agree not to use our website for any unlawful or harmful purpose.

2. Product Information

We aim to provide accurate descriptions, pricing, and availability. If errors occur, we may correct them or cancel orders when necessary.

3. Orders & Payments

By placing an order, you confirm that all information provided is accurate. We may refuse or cancel orders due to suspected fraud, inventory issues, or pricing errors. Payments are processed securely through third-party providers.

4. Shipping & Delivery

Shipping times vary by location. Once an order is shipped, responsibility for delivery transfers to the carrier. We assist with issues when possible but are not responsible for carrier delays or lost packages.

5. Returns & Refunds

Returns are accepted according to our Return Policy. Items must be unused, in original condition, and returned within the timeframe stated on our site. Some items may be final sale.

6. Intellectual Property

All content on our website—including text, images, and branding—is the property of Isle of Rose Candle Co. and may not be copied or used without permission.

7. Limitation of Liability

Isle of Rose Candle Co. is not liable for indirect or consequential damages arising from the use of our products or website. Always follow candle safety guidelines.

8. Changes to These Terms

We may update these Terms at any time. Continued use of the website signifies acceptance of any changes.

9. Contact Us

For questions about these Terms of Service, please contact:

Email: hello@isleofrosecandleco.com

Phone: 250-812-3825

Address: Isle of Rose Candle Co., Nanaimo, British Columbia, Canada