Privacy Policy

At Isle of Rose Candle Co.™, we value your trust and are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, make a purchase, contact us, or otherwise interact with our business.

Information We Collect

We may collect personal information that you provide directly to us, including:

• Name, email address, phone number, and shipping or billing address

• Order and purchase information

• Payment information, which is processed securely through our payment providers

• Account information and login credentials if you create an account

• Information you provide when contacting us, submitting a form, or communicating with customer service

• Marketing preferences and information you provide when subscribing to emails or other communications

We may also automatically collect certain information when you visit or interact with our website, including:

• IP address

• Browser and device information

• Website activity and interactions

• Referring pages and general location information

• Information collected through cookies and similar technologies

How We Use Your Information

We may use your personal information to:

• Process, fulfill, and deliver orders

• Process payments and transactions

• Provide customer service and respond to inquiries

• Communicate with you about your orders

• Send marketing communications when you have opted in or where otherwise permitted

• Improve our website, products, services, and customer experience

• Help prevent fraudulent or unauthorized transactions

• Maintain the security and functionality of our website

• Comply with applicable legal and regulatory obligations

Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third-party service providers when necessary to operate our business. This may include companies that assist us with:

• Payment processing

• Order fulfillment and shipping

• Website hosting and ecommerce services

• Email and marketing communications

• Website analytics and performance

• Fraud prevention and security

These providers may only receive information necessary to perform services on our behalf and may have their own privacy policies governing how they process information.

We may also disclose personal information when required by law or when reasonably necessary to protect our business, customers, or legal rights.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to help the site function properly, remember preferences, understand how visitors use our website, measure performance, and support marketing and analytics.

Depending on your browser and location, you may be able to manage or disable certain cookies through your browser settings or available privacy controls. Disabling some cookies may affect how certain features of our website function.

Marketing Communications

If you choose to receive marketing communications from Isle of Rose Candle Co.™, we may send you information about new products, promotions, collections, and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.

Data Security

We take reasonable administrative, technical, and organizational measures to protect the personal information in our care.

While we take appropriate precautions, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have the right to:

• Request access to personal information we hold about you

• Request that inaccurate information be corrected

• Request deletion of certain personal information

• Withdraw consent where processing is based on consent

• Opt out of marketing communications

To make a privacy-related request, please contact us at hello@isleofrosecandleco.com.

We may need to verify your identity before completing certain requests.

Children's Privacy

Our website and products are intended for a general audience and are not specifically directed toward children. We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, or applicable legal requirements.

Any updates will be posted on this page with a revised effective date where appropriate.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle personal information, please contact us:

Email: hello@isleofrosecandleco.com
Phone: 250-812-3825
Location: Nanaimo, British Columbia, Canada

© 2026 Isle of Rose Candle Co.™ — Nanaimo, British Columbia