Privacy Policy

At Isle of Rose Candle Co., we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

Information We Collect

We may collect personal information you provide directly, such as:

• Name, email, phone number, shipping/billing address
• Payment information (processed securely through our payment provider)
• Account login credentials, if you create an account

We may also collect non-personal information automatically, such as:

• IP address, browser type, and device information
• Website usage and interaction data via cookies and analytics

How We Use Your Information

• Process and fulfill orders
• Respond to inquiries and customer service requests
• Send marketing communications if opted in
• Improve website, products, and services
• Comply with legal obligations

Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

• Third-party service providers for payment processing, shipping, and marketing
• Law enforcement or government agencies if required by law

Cookies & Tracking

Our website uses cookies to enhance user experience, track performance, and support analytics. You can adjust browser settings to refuse cookies, but some features may not function properly.

Data Security

We take reasonable steps to protect your personal information through encryption, secure servers, and access controls. While we strive to protect your data, no system is completely secure.

Your Rights

You have the right to:

• Access, update, or correct your personal information
• Request deletion of your personal information
• Opt-out of marketing communications at any time

To exercise these rights, contact us at hello@isleofrosecandleco.com.

Children's Privacy

Our website and products are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Email: hello@isleofrosecandleco.com

Phone: 250-812-3825

Address: Isle of Rose Candle Co., Nanaimo, British Columbia, Canada